国际商务师业务外语辅导：投诉错运货物函电实例

　　　　 20 May 2005

　　 Kee & Co., Ltd

　　 34 Regent Street

　　 London, UK

　　 Dear Sirs:

　　 Thank you for your letter of 17 September referring to your order no.252. We are glad to hear that the consignment was delivered promptly.

　　 We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.

　　 We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.

　　 Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.

　　 We apologize for the inconvenience caused by our error.

　　 Yours faithfully,

　　 Tony Smith

　　 Chief Buyer

　　 先生:

　　 多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。

　　 有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。

　　 该缺货已安排即时发运，有关文件准备好后会立即寄出。

　　 错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。

　　 因此失误而引致任何不便，本公司深感歉意。

　　 采购部主任

　　 托尼.斯密思谨上

　　 2005年5月20日